Posted on Thursday, March 26, 2020

An Announcement From Coles Group

Coles Group are ‘Staying home, protecting the NHS and Saving lives’.

During these unprecedented times we want to ensure our clients that we are doing everything we can to support you through these difficult time. Coles Group have listened to World Health Organization, Public Health England and the NHS regarding the spread of the virus and our focus is to ensure we continue to meet customer needs but from a safe working from home environment.

Here’s what we’re doing.

• All of our employees to be vigilant about frequent hand washing and working from home with full access to our systems 9-5.30pm week days.
• We have cancelled all property inspections and only dealing with URGENT maintenance.
• Pushing through any Sales that are due to exchange.
• Cancelled viewings on occupied properties.
• Set up a support email for clients that have financially been effected by Covid 19 – covid19support@thecolesgroup.co.uk.

Some useful guidance for you.

• If you have been in contact with someone who has contracted the Coronavirus please advise us accordingly.
• If you are in isolation, please let us know asap.
• If you have travelled abroad make sure you’re following the latest NHS guidance.
• If you have been temporarily made redundant please email covid19support@thecolesgroup.co.uk – Ask your employer for Coronavirus Retention Scheme.
• Self Employment & Universal Credit - https://www.gov.uk/self-employment-and-universal-credit.
• Employment & Support Allowance - https://www.gov.uk/employment-support-allowance.
• Covid-19 Small Business Government Grant - https://smallbusiness.co.uk/how-do-i-get-the-government-3000-coronavirus-grant-2549866/.

We are encouraging our clients to like our Facebook page, communication is key during this coronavirus and our Facebook page will be updated daily.